FAQ's

ORDERING

How do I make a purchase?

You can shop by product category such as t-shirts, tops, sweats (using the links in the menu to find what you are looking for). Click on the product image to open up additional information about it. Then select your colour, size and quantity and click on the 'ADD TO BAG' button to pay for it. You can still continue browsing the online store or directly go to the basket in the top right hand corner to review and amend the contents of your basket or to complete your order. You will need to register your personal details with us before your order can be processed. Before confirming your order you will be asked to review and amend your order details on the BAG menu.

 

Can I place an order over the telephone?

Please email info@elvisjesus.com for advice on how to place your order.

 

Do I need an account to place an order online?

Yes you will need to set up an account on our website in order to place an order. Setting up an account is easy and you can do this while placing your order. Having an account will also enable you to store credit cards, shipping information, track past orders and receive special offers.

 

What if an item is out of stock?

All items are subject to availability. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority. Once an item is sold out it will be taken off the website at the earliest opportunity.

 

Can I add items to an existing order?

It is not always possible to combine orders or add items to an existing order. You can place a new order for any additional items and contact us by email requesting to have your two orders combined and shipped together but please be aware that this might not always be possible as the first order may have already been shipped.

 

What happens if I notice that my personal details are incorrect after I have completed the ordering process?

If you realise your personal details are incorrect once you have completed the ordering process please email our customer service team at info@elvisjesus.com, ensuring you include your order number. We can not guarantee that we will be able to rectify the issue, however, we can assure you that we will do all we can to amend your order.

 

 

DELIVERY / SHIPPING

Can I change my shipping address once my order has been dispatched?

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

 

Will I have to sign for my order?

We do require proof of delivery for all orders and we are unable to authorise packages to be delivered without a signature.

 

What happens if I am out when you deliver?

If you or the intended recipient is not in when the courier attempts to deliver, they will leave a card at the delivery address confirming that they have tried to deliver or the delivery has been left with a neighbour. Follow the instructions on this card to pick up the item or rearrange delivery. Please note if you rearrange to deliver to another address, this may incur an additional charge that is out of our control.

 

 

RETURNS / EXCHANGES

How do I receive a refund and will I be refunded for the full value of my order?

Unsuitable items may be refunded or exchanged within 28 days of our dispatch date. Before you return something you must notify us within 72 hours of receiving an item and obtain a returns code. Sale items must be returned within seven days. The product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached.

 

Can I Return Gift Cards?

No. Gift cards are valid for 1 year onwards from date of purchase and cannot be refunded. The total value can also be redeemed in parts on various orders.

When will I receive a refund for the returned items?

Refunds are processed on the day they are received and take 1-3 days to show in your account. This is of course subject to the refunds policy. Please note that shipping costs will not be refunded. Elvis Jesus is not responsible for the refund of international customs duties and sales taxes.

 

 

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